Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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912-335-5766 | 13 Ida J Gadsden Dr Savannah, GA 31408

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 912-335-5766 or make an appointment online!


What Our Customers Are Saying

There are no MINI COOPER dealers in the Savannah area. Although I had taken my Mini in for service to a local BMW dealer, they did not diagnose that my starter was faulty (interrogating the key is not enough). CARma did a full diagnostic and also identified that, in a dictionary to my starter, I also needed new battery! I highly recommend this auto repair shop. I left feeling completely confident any issues with my MINI are resolved! Staff was friendly and kept me informed. Great job, team!

, 03/17/2022

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Carma is a great Auto Car repair center. We send several cars over for maintenance and they not only fix the problem, but perform a multi point inspection on the health of the vehicle to let us know if something else is wrong. We entrust them with our student training vehicles and they have never let us down. They provide the best service. Thank you Carma team for taking great care of us!

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CARma is very professional I was not expecting such great customer service and was extremely pleased with how fast my car was attended to. Michelle and Steve were very friendly. I highly recommend this place, they go above and beyond.

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Had an unexplained issue with Jeep engine shutting down after putting transmission in Drive. It seemed like an engine / transmission-related problem. The folks at Carma analyzed the situation and identified a vacuum hose that had dried-out and was causing the problem. Quick fix at reasonable cost. They are now my go-to service shop.



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Wonderful service. great honest company. we were stranded while traveling and they helped us in every way they possibly could. we couldn't be more pleased with the service we were offered and are grateful for their help



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I took advantage of a headlight-restore special yesterday. I had prompt, friendly service and my headlights are fantastic! The technicians also showed me some ways to save money on future car repairs. Thank you Carma Auto!



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  • Call Us For Service: 912-335-5766