Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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912-335-5766 | 13 Ida J Gadsden Dr Savannah, GA 31408

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 912-335-5766 or make an appointment online!


What Our Customers Are Saying

There are no MINI COOPER dealers in the Savannah area. Although I had taken my Mini in for service to a local BMW dealer, they did not diagnose that my starter was faulty (interrogating the key is not enough). CARma did a full diagnostic and also identified that, in a dictionary to my starter, I also needed new battery! I highly recommend this auto repair shop. I left feeling completely confident any issues with my MINI are resolved! Staff was friendly and kept me informed. Great job, team!

, 03/17/2022

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Carma is a great Auto Car repair center. We send several cars over for maintenance and they not only fix the problem, but perform a multi point inspection on the health of the vehicle to let us know if something else is wrong. We entrust them with our student training vehicles and they have never let us down. They provide the best service. Thank you Carma team for taking great care of us!

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CARma is very professional I was not expecting such great customer service and was extremely pleased with how fast my car was attended to. Michelle and Steve were very friendly. I highly recommend this place, they go above and beyond.

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Had an unexplained issue with Jeep engine shutting down after putting transmission in Drive. It seemed like an engine / transmission-related problem. The folks at Carma analyzed the situation and identified a vacuum hose that had dried-out and was causing the problem. Quick fix at reasonable cost. They are now my go-to service shop.



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Wonderful service. great honest company. we were stranded while traveling and they helped us in every way they possibly could. we couldn't be more pleased with the service we were offered and are grateful for their help



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I took advantage of a headlight-restore special yesterday. I had prompt, friendly service and my headlights are fantastic! The technicians also showed me some ways to save money on future car repairs. Thank you Carma Auto!



  • ASE (Automotive Service Excellence)
  • Automotive Training Institute
  • Car Care Aware
  • Call Us For Service: 912-335-5766